Plant Care

Delivery

What should I do with my plants when they arrive?

As soon as your plants arrive unpack them, if they look dry give them a drink and plant them as soon as possible.

How can I make sure I give my plant the best care?

All the information you need to care for your plant is on our website (less paper less waste). Just type the name of the plant into the search bar and everything you need to know is there.

 

When and how can I expect my delivery?

Deliveries are dispatched Monday-Friday and sent via DPD courier. We aim to ensure your parcel is dispatched within 24 hours, after completing your order. DPD will contact you directly by email and text with tracking details to let you know when your parcel will arrive. If you are placing a large order, please note that your purchases may arrive in multiple deliveries.

No deliveries are made on Sundays, bank holidays or the day after a bank holiday and during the festive period.

How much does delivery cost?

Deliveries Monday-Friday

£5.95

FREE for orders over £100

Deliveries Saturday

£15.00

FREE for orders over £100

Where do you deliver?

We currently only deliver to mainland UK addresses in England, Wales, and parts of Scotland. For delivery to the Scottish Highlands there may be an additional charge, for more details email: sales@plantsofcornwall.com

For more information on restrictions please see our delivery page:

 

Orders

What payment methods do you offer?

For all our orders we take secure payment with any major debit or credit card, PayPal and Apple Pay.

Please note we are unable to take telephone orders.

 

How can I change or cancel my order?

We do our best to ensure that all orders are dispatched without delay so if you wish to make any changes to your order you must contact us immediately. We are unable to make any changes or cancel the order once it is with the courier.

Returns

What do I do if my order has arrived damaged?

If your order has arrived damaged, please contact us as soon as possible and within 14 days. Please email us sales@plantsofcornwall.com with a photo of the damaged item (please also include a photo of the packaging) and we will get back to you to arrange a return.

I have received my purchase, but I have changed my mind, what can I do?

No problem! Return the item to us in its original packaging. Once we have received your return in good condition, we can issue your refund. Please note we are unable to refund the original delivery charge or bear the cost of returning the item to us.

For further information see our Returns Policy: